    FicsionMart (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website ficsionmart.com. By using our website, you consent to the practices described in this policy.
  

1. Information We Collect

We collect the following types of information:

Type	Details
Personal Information	Full name, email address, phone number
Delivery Information	Shipping address, city, district, postal code
Payment Reference	Transaction IDs (we do NOT store card/bKash PINs)
Account Data	Username, password (encrypted), order history
Device & Usage Data	IP address, browser type, pages visited, session data
Communications	Emails, messages, or feedback you send us

2. How We Use Your Information

To process, fulfill, and deliver your orders
To send order confirmations, shipping updates via email/SMS
To manage your account and provide customer support
To improve our website, product listings, and user experience
To send promotional offers and newsletters (only with your consent)
To detect, prevent, and investigate fraud or unauthorized activity
To comply with applicable laws and regulations of Bangladesh

3. Payment Security

    All online transactions are processed through SSLCommerz — a PCI DSS-compliant payment gateway trusted by leading businesses in Bangladesh. We do not store your full credit/debit card number, bKash PIN, or any sensitive payment credentials on our servers.
  

4. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. We only share your information with:

Courier Partners (e.g., Pathao, RedX, eCourier) — name, phone, and address for delivery only
Payment Gateways (SSLCommerz, bKash, Nagad) — for secure transaction processing
Email/SMS Service Providers — for order and promotional notifications
Analytics Tools (Google Analytics) — anonymized traffic data only
Legal Authorities — only when required by Bangladeshi law or court order

5. Cookies & Tracking Technologies

We use cookies for:

Keeping you logged into your account
Remembering your cart and wishlist items
Analyzing website traffic and user behavior
Personalizing product recommendations
Running remarketing campaigns (Facebook Pixel, Google Ads)

You can control cookie preferences through your browser settings.

6. Data Retention

We retain your personal data as long as necessary to fulfill orders, comply with legal requirements, and resolve disputes. You may request deletion by emailing admin@ficsionmart.com.

7. Your Rights as a Customer

Right	What You Can Do
Access	Request a copy of personal data we hold about you
Correction	Update or correct inaccurate personal information
Deletion	Request deletion of your account and personal data
Opt-Out	Unsubscribe from marketing emails/SMS at any time
Complaint	Lodge a complaint directly with FicsionMart

8. Children’s Privacy

FicsionMart does not knowingly collect personal information from children under 13. Contact us at admin@ficsionmart.com if you believe a child has submitted data.

9. Security Measures

SSL/HTTPS encryption on all pages
Secure admin access with limited permissions
Regular security scans and malware monitoring
Two-factor authentication (2FA) for admin accounts
Regular data backups

10. Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated via email or a notice on our website. Continued use of ficsionmart.com constitutes acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of The People’s Republic of Bangladesh, including the Digital Security Act and applicable consumer protection laws.

12. Contact Us

📧 admin@ficsionmart.com
We aim to respond within 2 business days.