Refund & Return Policy
Effective Date: June 2025 | Website: ficsionmart.com | Contact: admin@ficsionmart.com
At FicsionMart, your satisfaction is our priority. We have a clear and fair return and refund policy to ensure a trustworthy shopping experience. Please read this policy carefully before making a purchase.
1. Return Eligibility
You may request a return under the following conditions:
✅ Eligible for Return:
• You received the wrong product (wrong item, size, or color)
• The product arrived damaged or defective
• The product is incomplete or missing accessories
• The product does not match the description or images on the website
• The product is expired (applicable for food/cosmetic items)
• You received the wrong product (wrong item, size, or color)
• The product arrived damaged or defective
• The product is incomplete or missing accessories
• The product does not match the description or images on the website
• The product is expired (applicable for food/cosmetic items)
❌ NOT Eligible for Return:
• Change of mind after receiving the product
• Product has been used, washed, or altered
• Original packaging or tags have been removed or damaged
• Return request is made after the return window has expired
• Intimate wear, undergarments, and hygiene products
• Digital products or gift cards
• Products marked as “Final Sale” or “Non-Returnable” on the product page
• Change of mind after receiving the product
• Product has been used, washed, or altered
• Original packaging or tags have been removed or damaged
• Return request is made after the return window has expired
• Intimate wear, undergarments, and hygiene products
• Digital products or gift cards
• Products marked as “Final Sale” or “Non-Returnable” on the product page
2. Return Window
| Category | Return Window |
|---|---|
| Clothing & Fashion | 7 days from delivery |
| Electronics & Gadgets | 3 days from delivery (manufacturing defect only) |
| Home & Living | 7 days from delivery |
| Beauty & Cosmetics | 3 days (sealed/unopened only) |
| Groceries & Food | 24 hours (damaged/wrong item only) |
| Kids & Baby Products | 7 days from delivery |
| Sports & Fitness | 7 days from delivery |
3. How to Request a Return
Follow these steps to initiate a return:
- Step 1: Email us at admin@ficsionmart.com within the return window
- Step 2: Include your Order ID, product name, reason for return, and clear photos/video of the issue
- Step 3: Our team will review your request within 1–2 business days
- Step 4: If approved, we will arrange a pickup or provide return shipping instructions
- Step 5: Pack the item securely in its original packaging with all accessories and tags
- Step 6: Once we receive and inspect the item, your refund or replacement will be processed
4. Refund Policy
Once your return is approved and the product is received and inspected, we will process your refund as follows:
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Cash on Delivery (COD) | bKash / Nagad / Bank Transfer | 5–7 business days |
| bKash / Nagad / Rocket | Same mobile banking account | 3–5 business days |
| Credit / Debit Card | Original card account | 7–10 business days |
| Store Credit / Voucher | FicsionMart account credit | 1–2 business days |
Shipping charges are non-refundable unless the return is due to our error (wrong or damaged item).
5. Exchange Policy
We offer free exchanges for the following situations:
- Wrong size received — exchange for the correct size (subject to availability)
- Wrong color received — exchange for the correct color
- Defective product — exchange for the same product
Exchange requests must be made within the return window. Exchanges are subject to stock availability. If the desired item is not available, a full refund will be issued.
6. Damaged or Defective Items
If you receive a damaged or defective item, please take photos or a video immediately upon opening the package. Contact us at admin@ficsionmart.com within 24 hours of delivery. We will resolve the issue with a replacement or full refund at no additional cost to you.
7. Return Shipping
- If the return is due to our error (wrong/damaged item), FicsionMart will cover the return shipping cost
- If the return is for other eligible reasons, the customer may bear the shipping cost
- Please use a reliable courier service and keep the tracking number for reference
8. Non-Refundable Situations
- Item returned without prior approval from FicsionMart
- Item returned in used, damaged, or incomplete condition
- Return request made after the eligible return window
- Items marked as non-returnable on the product page
9. Contact Us
For return or refund requests, please contact: admin@ficsionmart.com
We aim to respond within 1–2 business days.